📦 Orders & Shipping
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How long does delivery take? — Orders are delivered within the following estimated timeframes after dispatch:
- Romania & EU: 12–25 business days
- USA: 15–30 business days
- Rest of World: 25–40 business days
- Do you ship outside Romania? — Yes! We ship across the European Union.
- How can I track my order? — You'll receive a tracking link via email once your order is dispatched.
🔄 Returns & Refunds
- What is your return policy? — We offer a 30-day return policy. EU customers are guaranteed a 14-day cooling-off period by law.
- How do I start a return? — Contact us at contact@josei.ro with your order number and reason for return.
👗 Sizing & Products
- How do I find my size? — Check our Size Guide for EU/RO/UK/US conversions.
- Are your products true to size? — Yes, our products generally follow standard EU sizing.
💳 Payments & Security
- What payment methods do you accept? — We accept all major credit/debit cards and other secure payment methods at checkout.
- Is my payment information safe? — Yes, our store uses SSL encryption for all transactions.
📧 Contact
- How can I contact you? — Email us at contact@josei.ro or call +40 723 114 445.