FAQ – Frequently Asked Questions

📦 Orders & Shipping

  • How long does delivery take? — Orders are delivered within 8–23 business days depending on your location within the EU.
  • Do you ship outside Romania? — Yes! We ship across the European Union.
  • How can I track my order? — You'll receive a tracking link via email once your order is dispatched.

🔄 Returns & Refunds

  • What is your return policy? — We offer a 30-day return policy. EU customers are guaranteed a 14-day cooling-off period by law.
  • How do I start a return? — Contact us at contact@josei.ro with your order number and reason for return.

👗 Sizing & Products

  • How do I find my size? — Check our Size Guide for EU/RO/UK/US conversions.
  • Are your products true to size? — Yes, our products generally follow standard EU sizing.

💳 Payments & Security

  • What payment methods do you accept? — We accept all major credit/debit cards and other secure payment methods at checkout.
  • Is my payment information safe? — Yes, our store uses SSL encryption for all transactions.

📧 Contact